Short version: try it free first. If a paid plan is not right for you, tell us within 14 days of your first payment and we refund it in full. After that, you can cancel any time and keep access until the end of the period you paid for.
1. Free plan
The Free plan costs nothing and needs no payment method. No refund applies.
2. First paid subscription — 14-day money-back
If you subscribe to Solo or Company for the first time and the Service does not work for your cargo, email [email protected] within 14 days of the first charge and we will refund that charge in full, no questions asked. This applies once per customer.
3. Monthly subscriptions
Monthly plans renew automatically. You can cancel at any time in your account settings (or by email). Cancellation stops future charges; you keep access until the end of the current billing period. We do not refund partial months, except where required by law or under section 2.
4. Yearly subscriptions
Yearly plans may be cancelled at any time. After the 14-day money-back window, we do not refund the remaining months by default; if you cancel within 60 days of renewal and have not used the Service in that period, contact us and we will consider a pro-rated refund in good faith.
5. 7-day pass
The 7-day pass gives full Solo access for seven days for a single payment. Because access is granted immediately, it is not refundable once used, except where the Service was unavailable or materially broken during the period — in which case we refund it in full.
6. Duplicate or incorrect charges
If you were charged twice, charged after cancelling, or charged an amount you did not agree to, email us and we will refund it in full.
7. How to request a refund
Email [email protected] from the address on your account, with your account email and the invoice or date of payment. We reply within 2 business days and process approved refunds within 5 business days. Refunds go back to the original payment method; bank posting times vary.
8. Chargebacks
Please contact us before raising a chargeback — we can almost always fix the issue faster. Chargebacks may result in suspension of the account while the dispute is resolved.
9. Your statutory rights
Nothing in this policy limits rights you have under mandatory consumer law in your country. If you are a business customer, this policy is the complete statement of our refund commitment.